Thank you for shopping at 5stargirl! We are committed to providing you with an efficient and transparent shipping experience. The following policy outlines the terms and conditions for shipping and delivery.

1. Order Processing Times

• All orders are processed within [Insert Processing Time, e.g., “1-3 business days”]. Orders are not shipped or delivered on weekends or holidays.
• If we experience a high volume of orders, processing times may be delayed. If there will be a significant delay in the shipment of your order, we will notify you via email or phone.

2. Shipping Rates & Delivery Times

Shipping charges for your order will be calculated and displayed at checkout based on your location and the shipping method selected. Estimated delivery times are as follows:

• Standard Shipping: [Insert Estimated Delivery Time, e.g., “5-7 business days”]
• Express Shipping: [Insert Estimated Delivery Time, e.g., “2-3 business days”]
• International Shipping (if applicable): Delivery times vary by destination and will be provided at checkout.

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to unforeseen circumstances such as weather, holidays, or customs processing (for international shipments).

3. Shipping Methods

We partner with reliable carriers to ensure your package is delivered safely and on time. Shipping carriers may include:

• [Insert Carrier Names, e.g., “UPS, FedEx, USPS, DHL”]

You will receive a confirmation email once your order has shipped, which will include your tracking number. You can track your order by visiting the carrier’s website and entering your tracking number.

4. Shipping Locations

We currently ship to the following locations:

• Domestic Shipping: [List of Countries/Regions You Ship To, e.g., “United States, Canada”]
• International Shipping: We ship to select countries worldwide. Please note that international shipments may be subject to customs duties, taxes, or fees, which are the responsibility of the customer.

5. Order Changes & Cancellations

If you need to change or cancel your order, please contact us at [Your Email Address or Phone Number] as soon as possible. Once an order has been processed, it cannot be canceled or modified.

6. Shipping Delays

While we strive to ensure timely delivery, there may be delays beyond our control. 5stargirl is not responsible for delays caused by the shipping carrier or customs processing. If your shipment is delayed, please check the tracking information or contact us for assistance.

7. Lost, Stolen, or Damaged Packages

• Lost or Stolen Packages: 5stargirl is not responsible for lost or stolen packages confirmed as delivered to the address provided at checkout. If your package is lost or stolen, please file a claim with the carrier directly.
• Damaged Packages: If your package arrives damaged, please contact us within [Insert Time Frame, e.g., “48 hours”] of receiving your order. Include your order number and photos of the damaged item(s). We will work to resolve the issue as quickly as possible.

8. Incorrect Shipping Addresses

It is the responsibility of the customer to provide an accurate and complete shipping address. If an order is returned to us due to an incorrect address, the customer will be responsible for the cost of reshipping the order.

9. Customs, Duties, and Taxes

For international orders, the recipient is responsible for any customs fees, import duties, taxes, and other charges that may be applied by the destination country. These charges are not included in the item price or shipping cost and are not the responsibility of 5stargirl.

10. Contact Information

For any questions or concerns about your order, please contact us at:

• Email: [Your Email Address]
• Phone: [Your Contact Number]

Thank you for shopping with 5stargirl! We appreciate your business and look forward to serving you.