At 5stargirl, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a return and refund policy as outlined below.

1. Eligibility for Returns

To be eligible for a return, please ensure that:

• The item is unused, unworn, and in the same condition as when you received it.
• The item is in its original packaging, with all tags attached.
• The return is initiated within [Insert Number of Days, e.g., “30 days”] of the purchase date.
• Certain items may not be eligible for return due to health, hygiene, or other reasons. Please review the product description before making your purchase.

2. Non-Returnable Items

The following items are non-returnable:

• Sale or clearance items
• Gift cards or vouchers
• Customized or personalized products
• Items marked as “Final Sale” or “Non-Returnable” on the product page

3. Return Process

To initiate a return:

1. Contact Us: Email our Customer Support team at [Your Email Address] or call us at [Your Phone Number] to receive return authorization.
2. Package Your Item: Securely pack the item in its original packaging along with the return form (if provided).
3. Ship Your Return: You are responsible for the return shipping costs unless the item was received damaged or defective. Please use a trackable shipping method to ensure safe delivery.

4. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at [Your Email Address] with your order number, a description of the issue, and a photo of the damaged or defective item. We will provide instructions on how to proceed, and we will cover the return shipping cost in such cases.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

• Refund Method: Your refund will be processed and credited back to your original method of payment within [Insert Number of Days, e.g., “7-10 business days”].
• Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong item sent, defective product).
• Partial Refunds: In certain situations, only partial refunds may be granted, such as items not in their original condition, missing parts, or damaged due to reasons not caused by us.

6. Exchanges

We only replace items if they are defective, damaged, or if you wish to exchange the item for a different size or color (if applicable). To exchange an item, please contact us at [Your Email Address] to arrange the exchange process.

7. Late or Missing Refunds

If you haven’t received a refund yet:

• First, check your bank account or credit card statement again.
• Then, contact your credit card company or bank, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at [Your Email Address].

8. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you.

9. Contact Us

If you have any questions about our Return Policy, please contact us:

• Email: [Your Email Address]
• Phone: [Your Phone Number]

Thank you for shopping at 5stargirl! Your satisfaction is our priority.